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CAREERS

UNITED STATES

AESTHETICIAN, New york

JOB TITLE: Aesthetician

DETAILS: Full Time, Permanent

LOCATION: New York, US

REPORTING TO: Spa & Boutique Manager

JOB DESCRIPTION

We are looking for a passionate Aesthetician to deliver exceptional service in the area of skincare, wellness services, and achieve sales targets within our rapidly evolving luxury skincare company and offer outstanding customer service.

Working at our one of our new NY Spa & Boutique locations – Soho and Madison Avenue, you will be able to professionally conduct all aspects of facial treatments as well as confidently offer product recommendations and skin care advice. Providing a tailored, personalised service to our customers in order to achieve excellent service and product sales goals, whilst ensuring each customer has a unique and luxurious experience. You will also be working very closely with the Boutique & Spa team, to perform an outstanding facial experience. If you have a genuine love for luxury skin care, are treatment and sales focused within the beauty industry, this could be the perfect role for you!

ROLE & RESPONSIBILITIES

  • Examine and analyse client’s skin to evaluate skin conditions and provide skin care recommendations.
  • Confidently offer and conduct consultations and Dr. Sturm facial treatments to all customers including VIP's.
  • Achieve individual sales goals and contribute to team sales objectives.
  • Build strong relationships with customers to drive repeat business.
  • Able to recommend and sell all products.
  • Participate in and help organise store events, designed to promote brand image and awareness and to maximise sales.
  • Be a true ambassador of the brand and contribute to a strong culture and environment.

PERSONAL PROFILE

  • Facial therapist experience within the luxury skincare space.
  • Retail and spa experience, preferably in a customer focused, beauty environment.
  • Licensed cosmetologist
  • Advanced knowledge of beauty products.
  • Ability to provide genuine personalised treatments, as well as recommend and sell products.
  • Extensive experience of spa policies, use of treatment materials and equipment to ensure a safe and healthy environment for clients.
  • Proven track record of achieving sales targets.
  • Confidence and discretion, essential.
  • Demonstrates professional treatment consultation and application.
  • Works well within a team, and independently
  • Ability to work well in a fast-paced, team-oriented setting that requires a high degree of multi-tasking, teamwork and adaptability.
  • Ability to utilise POS Systems, clientele tools and software.
  • Able to work flexible hours including early and late shifts, weekends & bank holidays.

Interested? Please send your CV to our People Team at [email protected]

ASSISTANT SPA & BOUTIQUE MANAGER, LA

JOB TITLE: Assistant Spa & Boutique Manager

DETAILS: Full Time, Permanent

LOCATION: LA, California

REPORTS TO: Spa & Boutique Manager

JOB DESCRIPTION

We are looking for an experienced retail assistant manager /store manager / spa manager with a demonstrated track record in developing their business and people, building clientelle and achieving targets. Working at our LA boutique, you will possess an entrepreneurial spirit, be self-motivated, with proven operational skills, people management qualities and professionalism.

Within this role you will assist the Spa & Boutique manager to maximize results and achieve KPI’s, delivering the highest level of service to clients and ensuring overall success of the business. If you have a genuine love for luxury skincare and are interested in an exciting and challenging position with a fast -growing luxury skincare company, this job is perfect for you!

ROLES & RESPONSIBILITIES:

  • Assist the Spa & Boutique Manager with all aspects of business operations including for example sales, service, and team management.
  • Achieve sales goals and KPI’s; and seek out opportunities to achieve targets
  • Make a positive personal contribution to the sales targets of the store and promote and support all selling activities.
  • Assist with managing resources and prioritise responsibilities to ensure that customer service takes priority at all times. Exemplify excellency and provide a high standard in customer service.
  • Use “clientelling” to build credible and authentic relationships with clients to drive repeat business.
  • Establish and maintain strong relationships, internally and externally.
  • Conduct consultations for walk-in Dr. Barbara Sturm customers (including high profile customers).
  • Support special (in-store) events that align with Dr Barbara Sturm brand and maximize brand awareness.
  • Train and motivate the team, and provide regular feedback.
  • Assist with open/close operations, housekeeping and maintenance.
  • Maintain consistent visual merchandising, reflecting visual guidelines and priorities; and uphold excellent housekeeping standards.
  • Inventory - assist with the management of stock/inventory controls, delivery, replenishments, and shrinkage level below target.
  • Act as a brand ambassador and demonstrate brand values.

PERSONAL PROFILE:

  • Experienced retail Assistant Manager/Store Manager/Spa Manager, preferably within the beauty space
  • Solid operational skills with commercial acumen
  • Knowledge of beauty products and/or cross-selling and sales expertise
  • Outstanding customer service skills
  • Excellent people skills
  • Hands on approach
  • Excellent communication, organisation, decision making and time management skills
  • Multi-tasker and ability to balance priorities and maintain focus on achieving goals
  • Ability to analyse evaluate and problem solve
  • Attention to detail
  • Work well with within a team
  • Ability to work flexible hours including early and late shifts, weekends & holidays
  • Enjoy working in a fast-paced, team-oriented setting that requires a high degree of multi-tasking, teamwork and adaptability

Interested? Please send your CV to our People Team at [email protected]

AESTHETICIAN, PALM BEACH [6-month Contract]

JOB TITLE: Aesthetician

DETAILS: Full Time, Contract

LOCATION: Palm Beach, US

REPORTS TO: Spa & Boutique Manager

JOB DESCRIPTION

We are looking for a passionate Aesthetician to deliver exceptional service in the area of skincare, wellness services, and achieve sales targets within our rapidly evolving luxury skincare company and offer outstanding customer service.

Working at our pop up spa & boutique in Palm Beach, you will be able to professionally conduct all aspects of facial treatments as well as confidently offer product recommendations and skin care advice. Providing a tailored, personalised service to our customers in order to achieve excellent service and product sales goals, whilst ensuring each customer has a unique and luxurious experience. You will also be working very closely with the Boutique & Spa team, to perform an outstanding facial experience. If you have a genuine love for luxury skin care, are treatment and sales focused within the beauty industry, this could be the perfect role for you!

ROLES & RESPONSIBILITIES:

  • Examine and analyse client’s skin to evaluate skin conditions and provide skin care recommendations.
  • Confidently offer and conduct consultations and Dr. Sturm facial treatments to all customers including VIP's.
  • Achieve individual sales goals and contribute to team sales objectives.
  • Build strong relationships with customers to drive repeat business.
  • Able to recommend and sell all products.
  • Participate in and help organise store events, designed to promote brand image and awareness and to maximise sales.
  • Be a true ambassador of the brand and contribute to a strong culture and environment.

PERSONAL PROFILE:

  • Facial therapist experience within the luxury skincare space.
  • Retail and spa experience, preferably in a customer focused, beauty environment.
  • Licensed cosmetologist
  • Advanced knowledge of beauty products.
  • Ability to provide genuine personalised treatments, as well as recommend and sell products.
  • Extensive experience of spa policies, use of treatment materials and equipment to ensure a safe and healthy environment for clients.
  • Proven track record of achieving sales targets.
  • Confidence and discretion, essential.
  • Demonstrates professional treatment consultation and application.
  • Works well within a team, and independently
  • Ability to work well in a fast-paced, team-oriented setting that requires a high degree of multi-tasking, teamwork and adaptability.
  • Ability to utilise POS Systems, clientele tools and software.
  • Able to work flexible hours including early and late shifts, weekends & bank holidays.

Interested? Please send your CV to our People Team at [email protected]

SPA & BOUTIQUE MANAGER, NEW YORK

JOB TITLE: Spa & Boutique Manager, New York

LOCATION: New York, US

REPORTS TO: Global SVP Retail

JOB DESCRIPTION

We are looking for an experienced store or spa manager with a demonstrated track record in developing their business and people, building clientelle and achieving targets. Working at our new boutiques in New York the ideal candidate will possess an entrepreneurial spirit, be self-motivated, with proven commercial skills, leadership qualities and an unparalleled level of professionalism.

Within this role you will manage all aspects of operations within the Boutique and Spa to maximize results and achieve KPI’s, delivering the highest level of service to clients and ensuring overall growth and success of the business. If you have a genuine love for luxury skincare and are interested in an exciting and challenging position with a fast -growing luxury skincare company, this job is perfect for you!

ROLES & RESPONSIBILITIES:

  • Responsible for all day-to-day aspects of business operations within a Boutique and Spa environment including for example sales, service, scheduling, client and team management
  • Achieve sales goals and KPI’s; and seek out opportunities to achieve and exceed targets
  • Make a positive personal contribution to the sales targets of the store and promote and support all selling activities.
  • Analyze reports, business, and market information to identify trends and opportunities; recommend and/or implement actions to drive boutique & spa performance
  • Manage resources and prioritise responsibilities to ensure that customer service takes priority at all times. Exemplify excellency and provide a high standard in customer service.
  • Use “clientelling” to build credible and authentic relationships with clients to drive repeat business
  • Establish and maintain strong relationships and networking partnerships, internally and externally
  • Conduct consultations for walk-in Dr. Barbara Sturm customers (including high profile customers)
  • Create and run special (in-store) events that align with Dr Barbara Sturm image and maximize brand awareness
  • Lead train coach and motivate the team, ensuring they are engaged and deliver high level service standards and targets. Identify training and development needs for the team providing regular feedback.
  • Manage, all activities relating to boutique & spa open/close operations, housekeeping and maintenance
  • Maintain consistent visual merchandising, reflecting visual guidelines and priorities at all times; and uphold excellent housekeeping standards
  • Stock/Inventory - management of stock/inventory controls, delivery, replenishments, and shrinkage, level below target.
  • Manage payroll and scheduling
  • Act as a brand ambassador incorporating brand values in all aspects of the role

PERSONAL PROFILE:

  • Experienced retail Business Manager/Store Manager/Spa Manager, preferably within the beauty space
  • Strong commercial business acumen with the ability to drive a successful business
  • Advanced knowledge of beauty products and/or cross-selling and sales expertise
  • Outstanding customer service skills
  • Excellent people and leadership skills
  • Hands on approach, with “take anything on” attitude
  • Excellent communication, organisation, decision making and time management skills
  • Multi-tasker and ability to balance priorities and maintain focus on achieving goals
  • Ability to analyse evaluate and problem solve
  • Attention to detail, takes initiative in high-pressure situations
  • Work well with others, as well as independently
  • Ability to work flexible hours including early and late shifts, weekends & holidays
  • Enjoy working in a fast-paced, team-oriented setting that requires a high degree of multi-tasking, teamwork and adaptability

Interested? Please send your CV to our People Team at [email protected]

SALES AMBASSADOR, new york

JOB TITLE: Brand Sales Ambassador

LOCATION: New York, US

REPORTS TO: Spa & Boutique Manager

JOB DESCRIPTION

We are looking for an experienced and passionate Sales Ambassadors with an extensive sales background to join our Spa & Boutique team. You will be responsible for selling and delivering the highest level of service to clients. You will also support the daily business needs and requirements of the Spa & Boutique. If you have a genuine love for luxury skin care and are interested in an exciting career and challenging position with a fast-growing luxury skincare company- this job is perfect for you!

ROLES & RESPONSIBILITIES:

  • Responsible for maximizing and exceeding sales.
  • Provide excellent standards in customer service.
  • Advise and recommend skincare regimes for clients’ needs.
  • Confidently conduct consultations for customers (including high profile customers).
  • Build genuine and strong relationships with customers and stakeholders.
  • Support in-store brand events.
  • Assist with inventory and operational tasks.
  • Manage front of house duties while ensuring a professional positive and warm experience.
  • Maintain housekeeping and hygiene standards.
  • Be a true ambassador of the brand.

PERSONAL PROFILE:

  • Proven sales experience within the beauty sector
  • Ability to provide genuine and personalized skin care recommendations
  • Advanced knowledge of beauty products
  • Passion for selling and servicing customers.
  • Outstanding communication skills
  • Confidence and discretion
  • Target driven with a proven track record of sales achievements
  • Excellent track record in building a strong client book
  • Team player, with ability working independently of direct supervision
  • Friendly enthusiastic, and energetic with a genuine desire to provide outstanding service
  • Work well in a fast-paced, team-oriented setting that requires a high degree of multi-tasking, teamwork and adaptability.
  • Ability to learn and utilize POS Systems, clientele tools and software.

Interested? Please send your CV to our People Team at [email protected]

SALES AMBASSADOR, la

JOB TITLE: Brand Sales Ambassador

LOCATION: LA, California

REPORTS TO: Spa & Boutique Manager

JOB DESCRIPTION

We are looking for an experienced and passionate Sales Ambassadors with an extensive sales background to join our Spa & Boutique team. You will be responsible for selling and delivering the highest level of service to clients. You will also support the daily business needs and requirements of the Spa & Boutique. If you have a genuine love for luxury skin care and are interested in an exciting career and challenging position with a fast-growing luxury skincare company- this job is perfect for you!

ROLES & RESPONSIBILITIES:

  • Responsible for maximizing and exceeding sales.
  • Provide excellent standards in customer service.
  • Advise and recommend skincare regimes for clients’ needs.
  • Confidently conduct consultations for customers (including high profile customers).
  • Build genuine and strong relationships with customers and stakeholders.
  • Support in-store brand events.
  • Assist with inventory and operational tasks.
  • Manage front of house duties while ensuring a professional positive and warm experience.
  • Maintain housekeeping and hygiene standards.
  • Be a true ambassador of the brand.

PERSONAL PROFILE:

  • Proven sales experience within the beauty sector
  • Ability to provide genuine and personalized skin care recommendations
  • Advanced knowledge of beauty products
  • Passion for selling and servicing customers.
  • Outstanding communication skills
  • Confidence and discretion
  • Target driven with a proven track record of sales achievements
  • Excellent track record in building a strong client book
  • Team player, with ability working independently of direct supervision
  • Friendly enthusiastic, and energetic with a genuine desire to provide outstanding service
  • Work well in a fast-paced, team-oriented setting that requires a high degree of multi-tasking, teamwork and adaptability.
  • Ability to learn and utilize POS Systems, clientele tools and software.

Interested? Please send your CV to our People Team at [email protected]