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CAREERS

UNITED STATES

aesthetician, new york

JOB TITLE: Aesthetician

DETAILS: Full time, Permanent

LOCATION: New York, US

REPORTS TO: Boutique & Spa Manager 

Job Description:

We are looking for a passionate Aesthetician to deliver exceptional service in the area of skincare, wellness services, and achieve sales targets within our rapidly evolving luxury skincare company and offer outstanding customer service.

Working at our one of our new NY Spa & Boutique locations – Soho and Madison Avenue, you will be able to professionally conduct all aspects of facial treatments as well as confidently offer product recommendations and skin care advice. Providing a tailored, personalised service to our customers in order to achieve excellent service and product sales goals, whilst ensuring each customer has a unique and luxurious experience. You will also be working very closely with the Boutique & Spa team, to perform an outstanding facial experience. If you have a genuine love for luxury skin care, are treatment and sales focused within the beauty industry, this could be the perfect role for you!

Role & Responsibilities:

  • Examine and analyse client’s skin to evaluate skin conditions and provide skin care recommendations.
  • Confidently offer and conduct consultations and Dr. Sturm facial treatments to all customers including VIP's.
  • Achieve individual sales goals and contribute to team sales objectives.
  • Build strong relationships with customers to drive repeat business.
  • Able to recommend and sell all products.
  • Participate in and help organise store events, designed to promote brand image and awareness and to maximise sales.
  • Be a true ambassador of the brand and contribute to a strong culture and environment.

Who You Are:

  • Facial therapist experience within the luxury skincare space.
  • Retail and spa experience, preferably in a customer focused, beauty environment.
  • Licensed cosmetologist
  • Advanced knowledge of beauty products.
  • Ability to provide genuine personalised treatments, as well as recommend and sell products.
  • Extensive experience of spa policies, use of treatment materials and equipment to ensure a safe and healthy environment for clients.
  • Proven track record of achieving sales targets.
  • Confidence and discretion, essential.
  • Demonstrates professional treatment consultation and application.
  • Works well within a team, and independently
  • Ability to work well in a fast-paced, team-oriented setting that requires a high degree of multi-tasking, teamwork and adaptability.
  • Ability to utilise POS Systems, clientele tools and software.
  • Able to work flexible hours including early and late shifts, weekends & bank holidays.

Interested? Please send your CV to our People Team at [email protected]

Pay Range: $25--$40 per hour

ASSISTANT SPA & BOUTIQUE MANAGER, LA

JOB TITLE:  Assistant Spa & Boutique Manger, LAa

DETAILS: Full Time, Permanent

LOCATION:  LA, California

REPORTING TO: Spa & Boutique Manager

JOB DESCRIPTION

We are looking for an experienced retail assistant manager /store manager / spa manager with a demonstrated track record in developing their business and people, building clientelle and achieving targets. Working at our LA boutique, you will possess an entrepreneurial spirit, be self-motivated, with proven operational skills, people management qualities and professionalism.

Within this role you will assist the Spa & Boutique manager to maximize results and achieve KPI’s, delivering the highest level of service to clients and ensuring overall success of the business. If you have a genuine love for luxury skincare and are interested in an exciting and challenging position with a fast -growing luxury skincare company, this job is perfect for you!

ROLE & RESPONSIBILITIES

  • Assist the Spa & Boutique Manager with all aspects of business operations including for example sales, service, and team management.
  • Achieve sales goals and KPI’s; and seek out opportunities to achieve targets
  • Make a positive personal contribution to the sales targets of the store and promote and support all selling activities.
  • Assist with managing resources and prioritise responsibilities to ensure that customer service takes priority at all times. Exemplify excellency and provide a high standard in customer service.
  • Use “clientelling” to build credible and authentic relationships with clients to drive repeat business.
  • Establish and maintain strong relationships, internally and externally.
  • Conduct consultations for walk-in Dr. Barbara Sturm customers (including high profile customers).
  • Support special (in-store) events that align with Dr Barbara Sturm brand and maximize brand awareness.
  • Train and motivate the team, and provide regular feedback.
  • Assist with open/close operations, housekeeping and maintenance.
  • Maintain consistent visual merchandising, reflecting visual guidelines and priorities; and uphold excellent housekeeping standards.
  • Inventory - assist with the management of stock/inventory controls, delivery, replenishments, and shrinkage level below target.
  • Act as a brand ambassador and demonstrate brand values.

PERSONAL PROFILE

  • Experienced retail Assistant Manager/Store Manager/Spa Manager, preferably within the beauty space
  • Solid operational skills with commercial acumen
  • Knowledge of beauty products and/or cross-selling and sales expertise
  • Outstanding customer service skills
  • Excellent people skills
  • Hands on approach
  • Excellent communication, organisation, decision making and time management skills
  • Multi-tasker and ability to balance priorities and maintain focus on achieving goals
  • Ability to analyse evaluate and problem solve
  • Attention to detail
  • Work well with within a team
  • Ability to work flexible hours including early and late shifts, weekends & holidays
  • Enjoy working in a fast-paced, team-oriented setting that requires a high degree of multi-tasking, teamwork and adaptability.

Interested? Please send your CV to our People Team at [email protected]

Sales Ambassador

JOB TITLE: Sales Ambassador

DETAILS: Full Time, Permanent

LOCATION: LA, California

REPORTS TO: Spa & Boutique Manager

JOB DESCRIPTION

We are looking for an experienced and passionate Sales Ambassadors with an extensive sales background to join our LA Spa & Boutique team. You will be responsible for selling and delivering the highest level of service to clients. You will also support the daily business needs and requirements of the Spa & Boutique. If you have a genuine love for luxury skin care and are interested in an exciting career and challenging position with a fast-growing luxury skincare company- this job is perfect for you!

ROLES & RESPONSIBILITIES:

  • Responsible for maximising and exceeding sales.
  • Provide excellent standards in customer service.
  • Advise and recommend skincare regimes for clients’ needs.
  • Confidently conduct consultations for customers (including high profile customers).
  • Build genuine and strong relationships with customers and stakeholders.
  • Support in-store brand events.
  • Assist with inventory and operational tasks.
  • Manage front of house duties while ensuring a professional positive and warm experience.
  • Maintain housekeeping and hygiene standards.
  • Be a true ambassador of the brand.

PERSONAL PROFILE:

  • Responsible for maximising and exceeding sales.
  • Proven sales experience within the beauty sector
  • Ability to provide genuine and personalized skin care recommendations
  • Advanced knowledge of beauty products
  • Passion for selling and servicing customers.
  • Outstanding communication skills
  • Confidence and discretion
  • Target driven with a proven track record of sales achievements
  • Excellent track record in building a strong client book
  • Team player, with ability working independently of direct supervision
  • Friendly enthusiastic, and energetic with a genuine desire to provide outstanding service
  • Work well in a fast-paced, team-oriented setting that requires a high degree of multi-tasking, teamwork and adaptability.
  • Ability to learn and utilize POS Systems, clientele tools and software.
  • Aesthetician license/certifications, a plus.
  • Able to work flexible hours including weekends & holidays.

Interested? Please send your CV to our People Team at [email protected]

SALES AMBASSADOR

JOB TITLE: Sales Ambassador

DETAILS: Full Time & Part Time, Permanent

LOCATION: US - Multiple Locations

REPORTS TO: Spa & Boutique Manager

JOB DESCRIPTION

We are looking for an experienced and passionate Sales Ambassadors with an extensive sales background to join our Spa & Boutique team. You will be responsible for selling and delivering the highest level of service to clients. You will also support the daily business needs and requirements of the Spa & Boutique. If you have a genuine love for luxury skin care and are interested in an exciting career and challenging position with a fast-growing luxury skincare company- this job is perfect for you!

ROLES & RESPONSIBILITIES:

  • Responsible for maximising and exceeding sales.
  • Provide excellent standards in customer service.
  • Advise and recommend skincare regimes for clients’ needs.
  • Confidently conduct consultations for customers (including high profile customers).
  • Build genuine and strong relationships with customers and stakeholders.
  • Support in-store brand events.
  • Assist with inventory and operational tasks.
  • Manage front of house duties while ensuring a professional positive and warm experience.
  • Maintain housekeeping and hygiene standards.
  • Be a true ambassador of the brand.

PERSONAL PROFILE:

  • Responsible for maximising and exceeding sales.
  • Proven sales experience within the beauty sector
  • Ability to provide genuine and personalized skin care recommendations
  • Advanced knowledge of beauty products
  • Passion for selling and servicing customers.
  • Outstanding communication skills
  • Confidence and discretion
  • Target driven with a proven track record of sales achievements
  • Excellent track record in building a strong client book
  • Team player, with ability working independently of direct supervision
  • Friendly enthusiastic, and energetic with a genuine desire to provide outstanding service
  • Work well in a fast-paced, team-oriented setting that requires a high degree of multi-tasking, teamwork and adaptability.
  • Ability to learn and utilize POS Systems, clientele tools and software.
  • Aesthetician license/certifications, a plus.
  • Able to work flexible hours including weekends & holidays.

Interested? Please send your CV to our People Team at [email protected]

PEOPLE ADMINISTRATOR & OFFICE ASSISTANT

JOB TITLE: People Administrator and Office Assistant US

DETAILS: Full Time, Permanent

LOCATION: New York, US

JOB DESCRIPTION

We are looking for an experienced organised and proactive People Administrator and Office Assistant to join our New York office. Providing first class administrative support and being the first point of contact for all office related topics, managing the employee life cycle from new starter to leaver, and maintaining our people systems and databases you will ensure a smooth operation and great service for our people in our US office and Spas.

ROLES & RESPONSIBILITIES:

People Administrator

  • Provide comprehensive people administration support
  • Update and maintain people systems (Insperity and BambooHR) and databases
  • Manage employee life cycle activities including create and maintain digital files; manage and track right to work documentation; issue offer letters & employment documentation; request and secure employment references; and leaver document
  • Manage onboarding process
  • Maintain and update organisation charts
  • Communicate and respond to emails, escalate where appropriate
  • Coordinate processes and procedures, book appointments and manage calendars
  • Produce people information reports, as and when required
  • Support People team members with ad hoc requests
  • Proactive in problem solving solutions and identifying operational efficiency
  • Undertake projects as and when required
  • General administration and other duties

Office Assistant

  • Maintain office supplies and be responsible for ordering stationary and fridge supplies
  • Organize office events and gatherings
  • Organize travel where necessary for key office based people
  • Deal with contractors and vendors related to office maintenance
  • Build relationships with shared office managers to keep up to date with building mattersK

PERSONAL PROFILE:

  • Experienced administrator in an (international) People/HR office environment, preferably in retail and/or beauty industry
  • Knowledge and understanding of HR practices
  • Handle information and data with discretion and confidentiality
  • Able to work within a fast-paced environment; with ability to adapt and prioritise workload; and use initiative to seek out information where required
  • Excellent organisational skills
  • Excellent communication skills (verbal and written)
  • Attention to detail – able to efficiently produce and process information accurately
  • Identify issues and recommend solutions; identify ways to efficiently operate
  • Excellent IT skills particularly Microsoft 365 including intermediate Excel skills
  • Experience working with People information systems. BambooHR is desirable
  • Professional, confident, energetic and passionate about People!
  • Experienced administrator in an People/HR office environment, preferably in retail and/or beauty industry
  • Knowledge and understanding of HR practices across different states
  • Handles information and data with discretion and confidentiality
  • Able to work within a fast-paced environment; with ability to adapt and prioritise workload; and use initiative to seek out information where required
  • Excellent organisational skills
  • Excellent communication skills (verbal and written)
  • Attention to detail – able to efficiently produce and process information accurately
  • Identify issues and recommend solutions; identify ways to efficiently operate
  • Excellent IT skills particularly Microsoft 365 including intermediate Excel
  • Experience working with People information systems. BambooHR is desirable
  • Professional, confident, energetic and passionate about People!

This is not an exhaustive list of roles & responsibilities.

Interested? Please send your CV to our People Team at [email protected]