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SHIPPING

For a limited time only, we offer complimentary delivery on all orders using Standard Shipping. We also offer an Expedited Two Day Shipping service for $15. Please note that any orders shipping in other currencies will be applied a fixed conversion rate for shipping costs. Due to the current COVID-19 outbreak, we are operating with certain shipping restrictions as a result of government containment measures. Please visit the local UPS service alerts page here to find out if your area is affected.

We aim to dispatch orders within one business day. Orders above 1000 EUR/USD may be subject to a 1-2 business day dispatch delay as we are required to register these with customs.

Our estimated delivery times are as follows:

Country/Region Estimated Delivery Time in Days
Germany

STANDARD SHIPPING: 3-5 DAYS

EXPRESS SAVER: 1 - 2 DAYS

UK/Europe

STANDARD SHIPPING: 3-5 DAYS

EXPRESS SAVER: 1 - 2 DAYS

Europe(non-EU)

STANDARD SHIPPING: 3-5 DAYS

EXPRESS SAVER: 1 - 2 DAYS

USA/Canada

STANDARD GROUND: 3-5 DAYS

EXPEDITED 2 DAY: 1 - 2 DAYS

Mexico

5 DAYS

Middle East

3 - 4 DAYS

Asia

4 - 5 DAYS

Please note: unfortunately we do not currently ship to PO boxes.

Once your order is shipped, you will receive a dispatch confirmation email with your tracking details.

All orders to countries outside of the European Union are shipped on DDU (Delivery Duty Unpaid) basis. This means the recipient may be liable for any customs fees and local sales tax. We are regrettably unable to confirm the exact amount of these and we suggest you contact your local customs office.

Please contact our Customer Service Team at [email protected] if you have any inquiries.

PAYMENT

PREPAYMENT

If you select the prepayment option, please first transfer the entire amount to our account. We will ship the goods after payment has been received. Our confirmation email will contain all of the information necessary for the transfer of funds. Please understand that we can reserve the goods only for seven working days. Your payment must be received within this time. Unfortunately, once this deadline passes we have to cancel your order.

CREDIT CARD

If you decide to pay by credit card (Visa, MasterCard or American Express), you will first be asked to enter your personal information and credit card number on a form. These will then be transmitted to the payment processor via a secure connection. The bank checks the transaction data as well as your line of credit within seconds and transmits the results of the check to the seller. If the results are positive, the agreed amount is charged to your credit card.

PAYPAL

PayPal is an easy and safe way to pay for your purchases - without entering your banking information or credit card number, because your information is stored in your PayPal account. All you need to do is set up a PayPal account at www.paypal.de.

REIMBURSEMENT

We will credit you with the return amount as quickly as possible after receiving your return shipment.

RETURNS

You are welcome to return any unwanted items to us (providing they are unused and in their original packaging) within 30 days of receipt. Returns that do not meet our policy* will not be accepted and will be sent back to customer.

*Items returned in non-saleable condition such as -
          • Unsealed
          • Swatched/Used (with exception of damaged or faulty items)
          • Relabelled
          • Refiled
          • Pierced
          • Partially missing items/threshold based GWPs/Exclusive Sets

Card refunds may take up to 10 business days to complete depending on the bank’s processing time. This can vary greatly between card issuers, and we are unable to influence this. PayPal refunds are available immediately.

If you have a complaint or concern with service received or a product purchased, please contact us on [email protected] and we'll do our best to help.